Refund policy

At [UrbanCartStore], we want you to shop with confidence. If you are not completely satisfied with your purchase, we’re here to help with a simple and fair return and refund process.

1. Return Eligibility

To be eligible for a return:

  • The item must be unused, unworn, and in its original condition
  • The product must be returned in its original packaging
  • Proof of purchase (order confirmation or receipt) is required

We reserve the right to reject returns that do not meet these conditions.

2. Return Timeframe

You can request a return within [10 DAYS] of receiving your order.
Requests made after this period may not be accepted.

3. Refund Process

Once we receive and inspect your returned item:

  • You will be notified of the approval or rejection of your refund
  • If approved, your refund will be processed to your original payment method

Refunds may take [REFUND PROCESSING TIME] to reflect in your account, depending on your payment provider.

4. Exchanges

We offer exchanges for defective, damaged, or incorrect items.
If you need an exchange, please contact us at [EMAIL ADDRESS] with your order details.

5. Damaged or Defective Products

If you receive a damaged, defective, or wrong product:

  • Please contact us within [10 DAYS] of delivery
  • Share clear photos or videos as proof

We will arrange a replacement or full refund at no additional cost.

6. Non-Returnable Items

The following items are not eligible for return:

  • Items marked as final sale or non-returnable
  • Personal care or hygiene products
  • Perishable goods (if applicable)
  • Gift cards or digital products

7. Return Shipping Costs

  • Customers may be responsible for return shipping costs unless the item is defective or incorrect
  • Original shipping charges (if any) are non-refundable

8. How to Initiate a Return

To start a return, please contact us at:

📧 Email: [EMAIL ADDRESS]

Include your order number and reason for return. Our team will guide you through the process.

We are committed to providing a smooth and trustworthy shopping experience. Thank you for choosing [UrbanCartStore]!

Last Updated: [09.04.2026]